The Challenge - Outdated, Unreliable Digital Infrastructure
The Dust Test is an at-home mold testing kit that allows homeowners to assess mold exposure using household dust samples. Despite a strong product, the surrounding digital infrastructure was outdated and unreliable.
The existing website and customer portal—built on an aging Vue.js system—created friction at critical moments such as kit activation, shipping, and results delivery. Customers struggled to place orders, activate kits, and understand results, leading to excessive support requests and manual intervention.