The Challenge — Fragmented Ordering, Manual Handoffs, and Broken Revenue Flow
A healthcare diagnostics provider partnered with a large clinical network serving doctors and patients nationwide. The goal was to allow the partner’s doctors and patients to place test orders directly from their ecosystem—while the diagnostics provider handled fulfillment, logistics, and processing.
However, both organizations ran on separate systems with no native integration. Orders were manually relayed, fulfillment was tracked externally, results were manually uploaded, and billing was disconnected from the ordering flow.
This caused operational friction, slow turnaround times, and delayed payments—limiting growth potential.