The Challenge — Manual, Fragmented, and Hard to Scale
Client needed a way to enable homeowners to perform guided self-inspections of their homes without requiring an on-site visit for every case. Their existing process relied heavily on manual communication, emails, phone calls, and unstructured photo sharing—making it slow, inconsistent, and difficult to scale.
Customers had no standardized way to capture inspection data, while back-office teams struggled with reviewing submissions, providing structured feedback, and maintaining clear records. This led to delays, miscommunication, and operational bottlenecks.